Email: [email protected]
We don't have a phone line or an office; everything is handled by email. You can write in English or Turkish.
Reporting an error
Send the page address and what's wrong with it. For example: "kacdurak.com/en/istanbul/yenikapi-to-taksim/ says 4 stops, but Haliç station is closed." A photo or a link to the operator's notice helps us fix it faster.
We check each report against the official source. If it's right, the fix appears with the next daily update. If a new station or line has opened, let us know; we add it once the official announcement is out.
Fares and holidays
If you hear that a new tariff has been announced or that transport will be free on a holiday, send us the link to the announcement. We don't rely on press reports alone; we wait for the municipality's or operator's own notice.
Advertising and partnerships
Ads on the site are served through Google AdSense. For transit data sharing, content partnerships or press questions, write to the same address. We don't sell positions in route results.
What we can't help with
Lost property, Istanbulkart balances, cancelled services and breakdowns are handled by the operators. Please contact Metro İstanbul, İETT, Şehir Hatları or TCDD Taşımacılık directly.
What we do with your email
We only use your email to reply and to fix the problem you reported. We don't share your address or use it for newsletters or advertising. Details are in the privacy policy.
Last updated: 15 October 2026